Handcrafted Mugs
FAQ
How can I contact Blair Vancouver?
Our team is happy to help! You can reach us anytime by email: tomgonbrands@gmail.com. We're available every day, from 9am–11pm, and we usually respond within 24 hours.
How can I track my order?
Once your order leaves our warehouse, you'll receive a confirmation email with a tracking number. You can use this code on our 'Order tracking' page or directly on the carrier's website to track your delivery in real time.
Can I return a product if I'm not satisfied?
Of course. Your satisfaction is our top priority. If a product doesn't meet your expectations or has a defect, you have 30 days (from receipt) to contact us and request a return or exchange in accordance with consumer protection law. Just send us an email and we'll start the process.
Can I change my order afterward?
If you let us know within 24 hours, we'll do our best to update your order as you'd like. However, your order is processed as quickly as possible, so don't wait too long.
30-day money-back guarantee
Shop with confidence – if a product doesn't suit you, return it free of charge within 30 days and get your money back. No questions asked, no risk.
Free shipping across Canada
We work with trusted carriers for fast, reliable delivery. Enjoy free standard shipping on all orders across Canada.
Customer service 24/7
We're always here for you. Get in touch anytime at tomgonbrands@gmail.com — our team will respond as soon as possible.
SECURE PAYMENT METHODS
You can safely pay for your order with Visa, Mastercard, Google Pay, Apple Pay, or another debit/credit card.
Free shipping
