Contact us by email at contact@blair-vancouver.com. Please include your order number, a description of the issue, and any relevant photos.

Placing an order with us is very simple: once you've added a product to your cart, you can complete your order by clicking the "Checkout" button.

You can do this easily during the checkout process, where you'll be signed in automatically. You'll be guided through a three-step order process (address – payment method – confirmation), and you can then finalize your order.

We also offer the option to order without creating a customer account.

To do this, click "Continue" on the customer registration form. Complete your order by following the three-step order process (your details – payment – order).

Once your order is complete, you'll receive a confirmation email listing the products you've ordered, along with your shipping and billing address and your chosen payment method.

If anything doesn't look right, you can start the return process.

Order processing takes 1–3 business days. After that, delivery takes 6–14 business days for products in stock.

You can track your order by clicking the tracking link in the shipping confirmation email you received.
If you can't find the confirmation email in your inbox, please check your spam folder.

If you haven't received your product(s):

1) Check whether there's an error in the order address;

2) Contact the shipping carrier.

3) Check your mailbox or ask your neighbors whether they received the package on your behalf.

4) In rare cases, packages may be marked as delivered up to 48 hours before they actually arrive.

If you haven't received your product within 3 business days of the marked delivery date, please email contact@blair-vancouver.com (with your order number and the reason).

If you notice that your order hasn't been delivered, check the delivery address details in your confirmation email. If the address is correct, we recommend contacting the shipping carrier first, as this is the most effective way to locate your order and arrange a new delivery.

If your order is eligible for return, start the return process as follows:

1. Send us an email through the "Contact" section of the site.

2. Make sure your email includes the following information:
- Order number
- Reason for the return
- A photo of the product if it's damaged
- Customer's first and last name
- Customer's address

We will get back to you with the return address.

You'll receive a full refund of your order if you return it in its entirety.

If the product we shipped is damaged, defective, or doesn't meet your needs, you can of course file a complaint and return it free of charge via the returns form.

You'll find all the information you need about returns under "How do I make a return?".

Once we've received and inspected the returned products, you'll receive a refund for the invoice amount within 14 days, using your original payment method.